Multiswap support
Most questions come down to a few topics: how quotes work, how long settlement takes, which network to choose, and what to do if a swap looks stuck.
Understanding your quote
Quotes on Multiswap are net of fee, meaning the figure already accounts for the costs of execution. If a quote looks different from a raw exchange rate you saw elsewhere, that is usually because the raw rate did not include network fees and routing spread. Quotes also reflect live conditions, so they move as markets and network fees move.
If you want the mechanics in detail, the Learn article on net-of-fee quotes and the Glossary entry for network fees are good starting points.
Settlement timing expectations
On-chain settlement is not instant and timing depends on the networks involved, current congestion, and the route taken. Some networks confirm quickly while others take longer, especially when busy. Cross-chain movement can involve more than one settlement step, which adds time.
If a transaction is taking longer than you expected, congestion is the most common cause. On-chain transactions cannot be reversed, so the right move is usually to wait for confirmation rather than to retry blindly.
Choosing the right network
Because the same asset can travel on different networks, network choice affects both cost and speed. If you are flexible, a lower-cost network can reduce what you pay. If you need the asset to arrive on a specific network for a later use, select that network carefully and confirm the destination details before you execute.
Troubleshooting a swap
If a swap does not behave as expected, a short checklist resolves most situations.
- Confirm you selected the intended asset and network.
- Double-check the destination details, since on-chain actions are irreversible.
- Allow time for confirmation if the network is congested.
- Re-quote if market conditions have clearly moved since your last quote.
- Reach out on Telegram with context if something still looks wrong.
Where to go next
The Learn section explains concepts like network fees, slippage, and privacy-first swaps in plain language, and the Glossary gives short definitions of individual terms. For anything that needs a person, Telegram is the contact channel.
Frequently asked questions
Why does my quote differ from a rate I saw elsewhere?
Multiswap quotes are net of fee, so they already include network costs and routing spread. A raw rate elsewhere often excludes those, which makes it look better than what would actually settle.
How long does a swap take to settle?
It depends on the networks involved and current congestion. Some networks confirm quickly, others take longer, and cross-chain movement can add steps. Congestion is the most common reason for delay.
My swap looks stuck. What should I do?
Most often it is waiting on network confirmation during congestion. On-chain transactions cannot be reversed, so wait for confirmation rather than retrying blindly, and reach out on Telegram with details if it still looks wrong.
How do I pick the cheapest network?
If you are flexible about where an asset arrives, a lower-cost network usually reduces what you pay. If you need a specific network for a later use, select it carefully and confirm the destination before executing.
Swap cross-chain from Telegram
Non-custodial, no account, and the net amount shown before you confirm. Cross-chain execution runs through Multiswap on Telegram.
Launch MultiswapDigital asset swaps carry market, liquidity, network, and protocol risk. On-screen figures, rates, and quotes are illustrative and do not constitute financial advice, a solicitation, or a guarantee of execution price or settlement. Use only funds you can afford to put at risk, and ensure cross-chain swapping is permitted in your jurisdiction.