Contact Multiswap
The fastest way to reach Multiswap is through Telegram, where the product itself lives. Here is how to get a useful answer quickly.
Reach us on Telegram
Multiswap is Telegram-native, so Telegram is the primary channel for questions, help, and general contact. Because there are no accounts and no separate dashboard, keeping contact in the same place as the product keeps things simple and direct.
If you are already using the bot, you can ask questions in the same flow. For broader questions, the support page points to the right starting points.
What to include when you reach out
To help us help you faster, share enough context to understand your situation without sending anything sensitive you would not want to share. Useful details usually include the following.
- What you were trying to do, such as a swap or an off-ramp.
- The assets and networks involved.
- Roughly when it happened, if it relates to a specific attempt.
- Any on-chain transaction reference, if one exists and you are comfortable sharing it.
- A clear description of what you expected versus what you saw.
What we will not ask for
Multiswap will never ask for your wallet seed phrase, private keys, or passwords. No legitimate request needs them, and sharing them puts your funds at risk. Be cautious of anyone who asks for that information while claiming to represent Multiswap, and treat unexpected direct messages with suspicion.
If something feels off, slow down and verify the channel before acting. Protecting your keys is the single most important habit in crypto.
Frequently asked questions
What is the main way to contact Multiswap?
Telegram is the primary channel, since the product itself is Telegram-native. Keeping contact in the same place as the bot keeps things simple.
Will Multiswap ever ask for my seed phrase?
Never. No legitimate request needs your seed phrase, private keys, or passwords. Anyone asking for them should be treated as a scam attempt.
What should I include in a message?
Describe what you were trying to do, the assets and networks involved, roughly when it happened, and what you expected versus what you saw. Avoid sharing anything sensitive.
Swap cross-chain from Telegram
Non-custodial, no account, and the net amount shown before you confirm. Cross-chain execution runs through Multiswap on Telegram.
Launch MultiswapDigital asset swaps carry market, liquidity, network, and protocol risk. On-screen figures, rates, and quotes are illustrative and do not constitute financial advice, a solicitation, or a guarantee of execution price or settlement. Use only funds you can afford to put at risk, and ensure cross-chain swapping is permitted in your jurisdiction.